Customer Review Creation Guidelines

Guidelines for SSVape.com Community participation

We want to know what you think! As an S.S. Vape customer, your feedback about the products you purchase or have experience with will help future shoppers make the right buying decisions. Tell us about your experience with the product or service you purchased. What did you like or not like? What worked well and what didn’t?

WHO MAY WRITE A REVIEW?

To write a Customer Review, you must have used your account to purchase any item on S.S. Vape. 

HOW CAN I WRITE A GREAT REVIEW? 

  • Include the "why": The best reviews include not only whether you liked or disliked a product or service, but also why. Feel free to make comparisons with related products or you’ve experienced.
  • Be specific: Your review should be relevant to the product you’re reviewing and focus on specific features or your experience. For video and image reviews, we recommend that you write a brief introduction.
  • Not too short, not too long: Written reviews should be at least 20 words and are limited to 5,000 words. The ideal length is 75 to 500 words. Video reviews have a 10-minute limit, but we recommend 2 to 5 minutes to keep your audience engaged.
  • Be sincere: We welcome your honest opinion about the product. We do not remove reviews because they are critical. We believe all helpful information can inform our customers’ buying decisions.

WHY WAS MY REVIEW REJECTED OR REMOVED?

If your review does not comply with these guidelines, it may be rejected or removed.

We are unable to accept the following feedback:

 Reviews that are not about the product

  • Seller & Shipping Experience – Feedback about the S.S. Vape as a company, your shipment experience, or packaging is not a product review and should be shared by contacting us.
  • Product Availability & Feedback – Comments about product availability or alternate ordering options are not about the product and should be shared by contacting us.

Reviews that contain inappropriate or offensive content

  • Inappropriate Content – Reviews may not contain obscenities, profanity, phone numbers, mailing addresses, non-S.S. Vape URLs, videos with watermarks , foreign language content (unless there is a clear connection to the product), or other people’s material (including excessive quoting).
  • Hate Speech & Offensive Content – We don't allow reviews that express intolerance for people belonging to identity groups including race, gender, religion, sexual preference, or nationality. Customers are allowed to comment on products.
  • Promotion of Illegal Conduct – Reviews may not encourage or support behavior that is illegal, including violence, illegal drug use, underage drinking, and child or animal abuse.

Promotional content

  • Promotional Reviews – In order to preserve the integrity of Customer Reviews, we do not permit vendors to write Customer Reviews for their own products or to post negative reviews on competing products. 

REPORTING VIOLATIONS & PRODUCT SAFETY

If you believe a review violates our guidelines, please let us know. We'll examine the review and take the appropriate action.

If you have safety concerns about the product you are reviewing please report this information to S.S. Vape directly. Please make sure to include all information about the product (product title, and SKU) and the details of the incident.

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