Return Items You Ordered

In the event that your S.S. Vape electronic cigarette device fails to operate satisfactorily, please follow these three easy steps:

    1. Call S.S. Vape Customer Support (877-505-0896) so that we may troubleshoot the issue and authorize your item for warranty replacement if necessary. Please provide the S.S. Vape representative a detailed explanation of the difficulty you are experiencing with the device and/or its components. All of this information is required to process your return request. It is also helpful to have your original order number on hand.
    2. If it is determined that your product requires replacement, you will need to ship the item to SS Vape LLC., ATTN: Returns, 100 E Main Street, Suite 1, Westminster, MD 21157. Securely package your item(s) and include within your package a note detailing your Support Ticket number provided by your Customer Support representative and your issue. If you are experiencing an issue with a single product component, please do not send us your entire kit. 

All shipping must be pre-paid, insured, and require adult signature. SS Vape, LLC cannot be liable for lost in-bound packages. Please do not send any product to us unless you have spoken to a S.S. Vape representative first. This can lead to confusion and may result in the loss of your item, and therefore the forfeiture of your replacement.

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