In the event that your S.S. Vape electronic cigarette device fails to operate satisfactorily, please follow these three easy steps:
- Call S.S. Vape Customer Support (877-505-0896) so that we may troubleshoot the issue and authorize your item for warranty replacement if necessary. Please provide the S.S. Vape representative a detailed explanation of the difficulty you are experiencing with the device and/or its components. All of this information is required to process your return request. It is also helpful to have your original order number on hand.
- If it is determined that your product requires replacement, you will need to ship the item to SS Vape LLC., ATTN: Returns, 100 E Main Street, Suite 1, Westminster, MD 21157. Securely package your item(s) and include within your package a note detailing your Support Ticket number provided by your Customer Support representative and your issue. If you are experiencing an issue with a single product component, please do not send us your entire kit.
All shipping must be pre-paid, insured, and require adult signature. SS Vape, LLC cannot be liable for lost in-bound packages. Please do not send any product to us unless you have spoken to a S.S. Vape representative first. This can lead to confusion and may result in the loss of your item, and therefore the forfeiture of your replacement.