Reasons for Undeliverable Packages

There are many reasons that a package may be returned to us as undeliverable.

  • Item is too big for a P.O. Box. Some items are too big to ship to a P.O. Box and must be shipped to a street address.
  • Incorrect Address. If the address is incorrect or outdated, the package is typically returned to us by the carrier or the unintended recipient.
  • Carrier Does Not Deliver to the Address.The U.S. Postal Service does not deliver to some addresses. If you also have a PO Box address, it's best to use that address for your Amazon.com orders. All orders with "PO BOX" in the address are automatically shipped via U.S. Mail.
  • Restricted by the Department of State. Many items can be shipped to DOS addresses, however, some cannot and will be returned as a result. For a full list of shipping restrictions at a specific DOS address, please contact the DOS facilities staff at that location.
  • Address Format. If a post office box address was entered in a format our system does not recognize, the package may be shipped through a carrier that cannot deliver to a post office box. To ensure that such packages are routed through the proper carriers, please enter the box number as "PO BOX" followed by the number.
  • Failed Delivery Attempts. Most of our carriers make three attempts to deliver a package. Packages that contain $25 or more of merchandise will always require a signature; otherwise, it is generally up to the driver's discretion to determine whether a signature is required. After three attempts, the package will be returned to us.
  • Damaged During Transit. If a package is damaged on its way to you, the shipper may return it to us without attempting delivery.
  • Refused by Recipient. If a recipient is not expecting a package, they may refuse it if they believe it was sent to them in error.
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