About Freight Forwarders and Hand Carry

Using a freight forwarder to ship or hand-carrying items internationally may result in complications not covered by S.S. Vape.

If a freight forwarder or hand-carrying is used, the following terms will apply:

  • S.S. Vape won't be responsible for damage, defect, material difference, or loss that occurs to goods after they're delivered to you or a freight forwarder. This means that S.S. Vape isn't able to provide a replacement of, or refund for, any such goods delivered to you or a freight forwarder. You should refuse goods that arrive damaged and instruct freight forwarders to do the same, and goods lost after being received by you or the freight forwarder will be your responsibility.
  • If you (or a freight forwarder you so designate) have a U.S. address, purchase goods from ssvape.com to be shipped to a U.S. location, and then subsequently export the goods, you or the designated freight forwarder are considered the exporter and are solely responsible for compliance with all export and import regulations, including all U.S. export regulations and the import regulations of the destination country. S.S. Vape must not be listed on any export documentation (e.g., export declarations, invoices, packing lists, air waybills, etc.). It is your responsibility to ensure the freight forwarder's most up-to-date U.S. address is used.
  • If you (or a freight forwarder you so designate) do not have a U.S. residence and purchase goods from ssvape.com to be shipped to a U.S. location, you or the designated freight forwarder may not subsequently export the goods without prior written authorization from S.S. Vape.
  • Products that cannot be exported directly from ssvape.com, which you export yourself or through a freight forwarder may not be returned directly to S.S. Vape.

Products offered for export directly from Amazon.com, which you export yourself or through a freight forwarder may be returned to S.S. Vape, provided that you are responsible for acting as the importer of record and all the costs associated with returning the goods to S.S. Vape. S.S. Vape will not serve as the importer of record on returns that were originally exported by you or a freight forwarder.

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